The Nebraska Public Service Commission (PSC) has set a November hearing date for telecommunications carrier Lumen ( 911-075/PI-248, 911-077/C-5581/PI-252 ) concerning three separate service outages/disruptions affecting 911.
The hearing will be held in the Commission hearing room, beginning at 9:00 a.m., on Monday, November 4. The Commission has set aside, Tuesday, November 5, at 9:00 a.m., should a second day of testimony be required.
The three separate Lumen outages/disruptions occurred on August 31, 2023, April 17 & July 9, 2024, impacting 911 service over a wide area of Lumens’ Nebraska network.
An initial public hearing regarding the August 31, 2023, Lumen outage was held by the
Commission in January. As the Commission expanded its investigation to include the two 2024 disruptions it conducted additional data requests and sought analysis from outside experts on network infrastructure specifically in the area of 911 network requirements.
During the hearing Commissioners and legal staff will ask questions and get answers directly
from the telecommunications carrier. Testimony during the hearing may also include invited
witnesses. A decision regarding the investigations will be made at a later date.
As the proceeding is an investigatory hearing, public comment will not be taken during the
hearing.
Those choosing to observe the hearing in-person are reminded the Commission hearing room has a limited capacity. Individuals interested in watching the proceeding may also do so online at https://psc.nebraska.gov/stream.